Customer Support Specialist
Job Description
Create support scenarios and evaluate how AI explains policies, diagnoses problems and handles difficult interactions. Use service experience to distinguish a helpful answer from one that increases confusion or frustration.
What you will do
• Write cases on troubleshooting, complaints, conflict and escalation.
• Include empathy, de-escalation, policy interpretation and multichannel support.
• Assess answers for accuracy and appropriate service practice.
• Give actionable feedback and refine the examples.
Required background
• A high-school diploma or equivalent.
• Customer-service experience and knowledge of support operations.
• Strong analytical and communication skills.
Preferred background
• An associate or bachelor’s degree.
• Experience across phone, email, chat, social or in-person support.
• Training, quality assurance, CRM, retention or escalation-management experience.
Pay and engagement
$58/hr
All amounts are in USD. The rate, task scope and schedule are agreed before work begins.