IT Support Specialist
Job Description
Write troubleshooting cases and evaluate whether AI guidance is technically correct and safe for the user.
What you will do
• Create support scenarios from the initial report through diagnosis and resolution.
• Explain the diagnostic logic behind each reference step.
• Assess advice for correctness and user safety.
• Identify instructions that would worsen the incident rather than resolve it.
Required background
• At least 2 years in help desk, IT support or systems administration.
• Practical enterprise experience with tools such as Active Directory, Microsoft 365 or MDM.
• Ability to troubleshoot hardware, software and network issues.
• Clear English documentation and at least 10 hours each week.
Preferred background
• CompTIA A+, Network• or Microsoft certifications.
• PowerShell or Bash scripting.
• Tier 2/3 escalation experience.
Location and eligibility
• Remote work; country restrictions are not stated.
Availability
• Remote asynchronous work, minimum 10 hours per week.
Pay and engagement
$48 • $84/hr
USD hourly compensation. The applicable rate and agreed work scope are confirmed before work begins.